Schools & education
Arrival & Orientation

Campus Services Directory

Six weeks into semester, a student pays for printing the library does for free, books an external tutor for help the learning center provides, and struggles alone with a form the international office untangles daily.

The services exist. Awareness of them does not survive orientation week — the one week everything was announced, to an audience too overwhelmed to retain any of it.

Why services stay invisible

Orientation is the institution's big communication moment, aimed at students least able to absorb it: jet-lagged, anxious, processing a flood of newness. Whatever does not stick that week has no second chance; services are rediscovered by accident, by lucky conversation, or never. Each service maintains its own page in its own corner of the website, findable only by students who already know it exists — the precise group that does not need to find it.

What a services directory changes

Every service, one browsable place, organized by need: printing and IT, academic help, health, money matters, visas and documents, careers, faith, sport. The Discovery Board format makes browsing natural — a student with twenty idle minutes scrolls their way into discovering the learning center exists. An FAQ catches the recurring how-do-I questions each service generates. Discovery stops depending on week-one memory.

How to build it

Six steps inside SumHubs

01
Inventory every student-facing service — including the half-hidden ones in departments and the library.
The inventory itself usually surprises staff.
02
Build the Discovery Board by student need, not organizational unit.
"Get help with study" beats any division's official name.
03
Give each service a consistent card: what it offers, who can use it, where, when, and what it costs (usually nothing — say so; students assume otherwise).
04
Add FAQ entries for each service's recurring questions.
05
Resurface the directory through the year — week five, exam season, semester two — when students can actually absorb it.
06
Pilot for one semester and measure one number: how many students discover a service after orientation week.

You don't have to start from a blank page.

The campus services directory is a free SumHubs template — populated with your services in an afternoon. Request a sample hub to browse it as a student would.